As always we ask a tonne of questions to try and understand as much as possible about Steve’s business how he works, what he uses the website for, what other marketing methods he uses so we can help him. We always look to satisfy what somebody wants but also we look for suggestions we can make that the client might not have thought about.
In Steve’s case this was just some changes to the online forms his customers fill in when making contact and few tweaks to the page layout.