The requirements gathering workshops soon highlighted the extent of manual steps being carried out. This was music to our ears as we soon began to realise the amount we could enhance the project goals to deliver not only the original requirement but a host of automation, to reduce the time being spent by the team. The Volunteering Kirklees team were receiving multiple volunteering opportunity briefs, all in different formats, that needed re-keying on to their old website. Metrics and statistics were near impossible to accurately gather and sharing the opportunities to their email newsletter and social media was also very manual.